Latest In: customer experience

customer experience
Dissatisfaction, dislike or negative feedback, angry customer or dissatisfied employee, angry review, disappointment rating or complaint concept, man pushing rating bar to dissatisfaction level.

Embracing The Service Recovery Paradox: 3 B2B Marketing Lessons From The Crowdstrike Failure

There’s an interesting concept I stumbled across a few weeks ago: The service recovery paradox, which suggests that…

Industry News July 24
Corporate Visions customer experience Customer Feedback customer success revenue enablement revenue growth revenue strategies Sales Enablement Sales strategies
e57075dbcb4bb49410054ea6034012d5

Corporate Visions Releases New Customer Feedback Tool, TruVoice

Corporate Visions, a provider of science-backed revenue growth services, released an automated customer feedback platform, TruVoice. The new…

Industry News February 8
AI AI insights artificial intelligence buying group crosschannel marketing customer experience Data management data strategies demand generation demand management Integrate
Integrate Unveils AI-Driven Insight Engine, ‘Performance Center'

Integrate Unveils AI-Driven Insight Engine, ‘Performance Center’

Integrate, a B2B marketing demand management platform, released its Performance Center, an AI-driven insight engine created to identify…

Industry News January 30
Get the latest B2B Marketing News & Trends delivered directly to your inbox!
buyer engagement buyer experience corporate gifting customer engagement customer experience Marketing personalization targeting
LIGHTFIELD STUDIOS — stock.adobe.com

Reaching Audiences Amidst The Digital Clutter: A Nonprofit’s Direct Mail Journey

We're living in a time where digital marketing messages constantly flood our inboxes and social media feeds, which…

Demanding Views January 5
AI artificial intelligence Content customer experience customer insights Gong Insights
How Avalara Drives Lifetime Value For Customers With AI-Enabled Insights From Gong

How Avalara Drives Lifetime Value For Customers With AI-Enabled Insights From Gong

Avalara, a tax compliance platform, seeks to help public and private businesses simplify their end-to-end tax compliance procedures.…

Case Studies January 2
6sense buying experience customer experience demand generation marketing efforts marketing strategies Sales engagement sales strategy
Delmaine Donson/peopleimages.com — stock.adobe.com

6sense Research: 84% Of B2B Deals Are Decided Before Marketers Even Know About Them

B2B buyers don't directly initiate contact with sales until they're about 70% through their buying journey — and…

Blog December 27
customer engagement customer experience customer outreach ProTexting SMS marketing text messaging texting Twilio
terovesalainen – stock.adobe.com

ProTexting Integrates With Twilio To Help Enhance SMS Marketing

ProTexting, a mobile marketing solutions provider, introduced a seamless integration with customer engagement platform Twilio to help users…

Industry News December 27
customer experience Data management data privacy fundraising Series B funding
joyfotoliakid – stock.adobe.com

Mine Secures $30M In Series B Funding

Mine, an AI-powered data privacy company, raised $30 million in Series B funding in a round co-led by Battery Ventures…

Financial News December 6
Cardii corporate gifting customer engagement customer experience digital experiences gifting
Cardii Unveils AR-Powered Gift Cards For Businesses This Holiday Season

Cardii Unveils AR-Powered Gift Cards For Businesses This Holiday Season

Cardii, a platform that offers digital gift cards, released a suite of augmented reality (AR)-powered gift card experiences…

Industry News December 1
API customer experience Data management Data Quality data strategies demand generation iPaas Software AG
Software AG Unveils ‘Super iPaaS' Category

Software AG Unveils ‘Super iPaaS’ Category

Software AG aims to help companies create effortlessly connected experiences for their customers, employees and partners. Its enterprise-grade…

Solution Spotlight November 28
customer acquisition customer experience DAM Data management data strategies demand generation digital asset management file management funding round lead generation seed funding Stockpress
KMPZZZ – stock.adobe.com

Stockpress Raises $1.8M In Seed Funding

Stockpress, a file management platform, raised $1.8 million in seed funding, bringing its total capital raised to $2.5…

Financial News November 3
ABM Accountbased marketing AI artificial intelligence customer experience customer strategies DEI diversity and inclusion personalization Strategy & Planning Series video marketing voice search
Micah C/peopleimages.com – stock.adobe.com

Future-Proofing B2B Marketing: Key Strategies For 2024 Planning Success

Let's level-set for a second: Marketers are overwhelmed and burnt out, and the last thing they want is…

Industry News October 4
B2B Marketing Exchange
B2B Marketing Exchange East
Campaign Optimization Series
Buyer Insights & Intelligence Series
Strategy & Planning Series